Web Content Viewer
Actions
Processing suggestions and complaints, collecting and following up on service recipient’s feedback
Estimated Time:
5-10 working days
Location:
Complaints and suggestions box
Active portal on the website
Hot line
National focal point
Estimated Fee:
None
- Description
- Procedures
- Required Documents
- Persons benefiting from the service
- Files
- Related Services
None
Conditions for obtaining service
None
Notes
None
Partner institutions:
None
Procedures
Feedback is collected through complaints in the suggestions and complaints box, through interviews and personal observations, by email and hotline, or from constant meetings with clients; whether individuals or institutions
The application is filled out electronically. Feedback and complaints are analyzed and translated into figures and data
The Committee shall (Suggestions and Complaints Committee) study the complaints and suggestions submitted by service recipients to submit recommendations thereon to the relevant directorates and divisions to take the measures necessary to avoid set-backs and improve on them
The complainant is informed of the action taken vis a vis the complaint
Required Documents
Provide the following information
Required information: (nationality, place of residence, national number, passport number for non-Jordanians, method of communication and reply, telephone number, E-mail, type of request / complaint)
Optional information: (date of birth, name)
Persons benefiting from the service
All service recipients.
All partners dealing with the Ministry.
Files
No Found FilesRelated Services
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