Issuing Civil smart card instead of Missing

Estimated Time:

13 minutes to registration and 15 minutes of delivery


Civil status and passports department offices

Estimated Fee:

5 JD

  • Description
  • Procedures
  • Required Documents
  • Persons benefiting from the service
  • Files
  • Related Services

Conditions for obtaining service

Submission of the request by the owner of the lost document the applicant. In case of underage, the request must submitted by the guardian of children and power of attorney does not accept nor delegated.


• If the card is lost for the second time converts the citizen to commission of inquiry to investigate how the loss.
• If the card is lost for the second time within a period of less than three years of missing the first card issuance does not accept the request only after the payment of the value of Written pledge (10) dinars.
• Issuing lost card for the second time only after two weeks the showing reported of the police to the office and the approval the Manager of the Directorate

Partner institutions:



• Visiting of audience service disk .
• Filing an Application form of obtaining.  Smart Card of Civil Status and getting the turn number.
• Visit treasurer to pay legal fees.
• Visit  admissions officer to match the information submitted with the application and acceptance it in system by duly(auditing that there is no Security record).
- Enter financial voucher.
- Enter recognizance or financial guarantee on bails screen.
• Visiting head of the office or his assistant to approve transaction.
• Converting to registration employee (checking fingerprinting and capturing picture) and taken the signature.
• Converting the request to archiving employee.
• Sending a print command electronically to printing centers.
• Sending sms to citizen to informing them of the readiness of the card .
• Visiting the employee of audience service desk
• Checking citizen data through the fingerprinting
• Entering pin code of card by citizen
• Handed over the civil status smart card.

Required Documents

- A passport for Identifying of the owner of lost card or identifier (first degree)
- two of new colorful personal photos.
- Reporting to security center and bring popularization of loss contain the person name who miss his card,his national number and the number of missing card.
- Written pledge in case the missing for the first time or the second time
- Commission of inquiry report  if  the missing for the second time.
- Statement report of missing.
- Formal letter of the general command for military persons to approve the issuance of the card.
- Card bridges statistics who required from it.
- A financial guarantee if the missing for the third time

Persons benefiting from the service

Jordanian citizens


No Found Files

Was it useful?